Product after-sales service commitment: Dongguan Jinmao Automation Equipment Technology Co., Ltd.
In order to create a famous brand, improve corporate reputation, and establish corporate image, our company adheres to the spirit of "all pursuit of high quality, customer satisfaction as its purpose" and the principle of "the most favorable price, the most considerate service, and the most reliable product quality" Solemn promise to you:
1. Product Quality Commitment:
1. The manufacturing and testing of products have quality records and testing data.
2. For product performance testing, we sincerely invite users to personally check the whole process and performance of the product. After the product is confirmed qualified, it will be packed and shipped.
2. Product price commitment:
1. In order to ensure the high reliability and advancement of the product, the system materials are selected from domestic or international high-quality brand-name products.
2. Under the same competitive conditions, our company will sincerely provide you with the most favorable price on the basis of not reducing product technical performance or changing product components.
Three, delivery time commitment:
1. Product delivery time: try to meet user requirements. If there are special requirements and need to be completed in advance, our company can specially organize production and installation, and strive to meet user needs.
2. When the product is delivered, our company provides the following documents to the user;
?、?Technical Maintenance Manual
?、?Purchased parts manual and manufacturer
?、?Provide a list of vulnerable parts and spare parts, and include a certain amount of spare parts
Four. After-sales service commitment:
1. Service tenet: fast, decisive, accurate, thoughtful and thorough
2. Service goal: service quality wins customer satisfaction
3. Service efficiency: If the equipment fails during the warranty period or outside the warranty period, after the supplier receives the notice, the maintenance personnel can reach the site and start the repair within 24 hours.
4. Service principle: The product warranty period is twelve months. During the warranty period, the supplier will repair and replace the parts damaged due to quality reasons free of charge. If the parts are damaged outside the warranty period, only the cost of the parts provided will be charged. , Equipment damage caused by human factors on the demand side, repairs or accessories provided by the supplier are calculated at cost.
After the warranty period, our company's technical staff will return visits to investigate user usage no less than three times a year.